Once we have given you a date and time, we will contact you ONE day prior to your appointment to confirm. If we are not able to reach you to confirm your time for the appointment the day before your scheduled visit YOUR APPOINTMENT WILL BE RE-SCHEDULED.
PLEASE call us back to confirm or if you prefer, you may email us. If you decide to email us you MUST receive OUR confirmation acknowledging your appointment. If you do not receive a confirmation please contact us again.
If you need to re-schedule or cancel your appointment, please call at least 24 hours before your scheduled time. If you fail to cancel your appointment at least 24 hours in advance, you will incur a $50 fee.
If you have any questions about our services or would like to schedule an appointment. Give us a call or send us an email.
We appreciate the opportunity to groom your best friend, however, we do ask our clients to read our grooming terms to ensure the best possible experience.
Our current service areas are Delaware and Chester - PA and Northern Wilmington - DE. Travel is included in our introductory price, however, the price may go up based on your location.
The price is based on good condition and mentioned size of dog. Severely matted dogs or inaccurate information will have an additional charge.
Appointment times are approximated. We ask for a 1/2 hour window for the time scheduled to allow for any traffic situations or complications.
Removing a heavily matted coat includes risk of nicks, cuts or abrasions. Heavy matting can trap moisture near the pets skin allowing mold, fungus, or bacteria to grow, causing skin irritations. The after effects of mat removal can include itchiness, skin redness, self-inflicted irritations or abrasions.
We are not responsible for these or any other pre-existing health conditions that may occur to the animal during or after the grooming process.
We do not groom pets under sedation, pets under 6 weeks old, pets with obvious untreated or open wounds, overdue for vaccinations, or severely aggressive pets who are dangerous to us or themselves.